Help and diagnostics

Start with the route, then share only redacted diagnostics

Most issues come from the ingress address, client proxy behavior, cellular availability or OEM isolation. Work through the setup and compatibility checks before reporting a problem.

Quick start

Follow the Setup guide for the phone and client.
Confirm the current Compatibility statuses.
Test with a known TCP proxy-aware application.
If the issue remains, copy the in-app redacted diagnostic report.

Include in a problem report

Phone model and Android version
Same-Wi-Fi or hotspot ingress mode
Client operating system
SOCKS5 or HTTP protocol
Exact redacted error message
In-app redacted diagnostic report
Approximate time the problem occurred

Never send secrets or private content

Proxy password
Google Play purchase token
Cookies
Authorization or Proxy-Authorization headers
Private communication bodies
Complete unredacted logs

Google Play purchase help

Use Restore purchases in the app while signed into the purchasing account. Pending, refunded and revoked purchases are controlled by Google Play state and formal entitlement verification. Do not send a purchase token to support.

Contact

Technical and purchase support: support@cellrouteproxy.com. Privacy requests: privacy@cellrouteproxy.com.